BUSINESS SOLUTIONS Quality Management "The worldwide quality revolution has permanently changed the way we all do business. Where once quality was limited to technical issues, it is now a dynamic, perpetual improvement process involving people in all aspects of the business." - Robert C. Stempel - G.M. While most companies strive to improve their services, customer service, sales and other areas, the quality of work tends to be the area most neglected and unnoticed. Quality Management services concentrates around building a document and process management system that will allow your company to function with a streamlined process that will maintain a standardized work ethic among your entire work force. It sometimes takes an outside business consultant to view an operation objectively, and determine how improvements can be implemented without the interruption of any existing work. The following services are aimed at improving overall quality: ISO 9000 System Development & Implementation Quality System & Organizational Process Development Organizational & System Audits Document Design & Quality Control Technical Documentation Human Resources Management The growing demand to manage employees and their needs is the reason that drives this part of our services, with a dedicated effort towards employee development. From policies and procedures to incentive programs, our HR development system will cover all areas that your business will need to comply with current Employment Standards as well as Ministry of Labour requirements. Services to maintain a strong people management, strong morale and continued growth include: Policy Development & Procedure Implementation Employee Management Payroll Management & Processing Organizational Development Ministry of Labour Compliance Health & Safety Management The two key areas are based on the Ministry of Labour and the Ministry of Health in Ontario, as well as the requirements of the Workplace Safety & Insurance Board. In sync with Human Resources developments, this scope of services follows a similar path, while ensuring compliance with ministry standards, while also aiding in the development of employee morale, education and involvement in health and safety. Providing you with a healthy and safe work environment, for a long-lasting accident-free workplace will entail: Safety Compliance & Management Procedure Development & Implementation Workplace Safety Audits Ministry of Health Compliance